Privacy policy

Last Updated: November 12, 2026

1. Introduction

Welcome to qezumi.

At qezumi, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit our website, browse our products, make a purchase, use our Services, or communicate with us.

Our online store is operated by Xuzhou Guoshi Network Technology Co., Ltd. under the brand name qezumi.

Throughout this Privacy Policy, the terms "we," "us," and "our" refer to qezumi and the company operating this online store. The terms "you" and "your" refer to visitors, customers, and other individuals who interact with our Services.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology that enable us to offer our products and Services.

This Privacy Policy applies to personal information collected through our website, shopping activities, transactions, and communications with us.

If there is any inconsistency between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

Please read this Privacy Policy carefully to understand our information handling practices.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the practices described herein.

2. Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies you or can reasonably be associated with you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with our Services, your location, and applicable legal requirements, we may collect or process the following categories of personal information, including relevant inferences derived from such information.

2.1 Contact Information

This may include:

  • Your full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Other contact details you voluntarily provide.

2.2 Financial and Payment Information

When you make a purchase through our website, certain payment-related information may be collected or processed, including:

  • Credit card information.

  • Debit card information.

  • Financial account details.

  • Payment card information.

  • Transaction records.

  • Selected payment methods.

  • Payment confirmations.

  • Other information necessary to process and verify payments.

Payment information may be processed through Shopify and applicable third-party payment service providers.

2.3 Account Information

If you create or access an account on our website, we may collect:

  • Account username.

  • Password-related information.

  • Security questions.

  • Account preferences.

  • Personal settings.

  • Other information associated with your account.

2.4 Transaction Information

We may collect information relating to your shopping and purchasing activities, including:

  • Products you view.

  • Items added to your shopping cart.

  • Products added to your wishlist, where available.

  • Products you purchase.

  • Products you return or exchange.

  • Canceled orders.

  • Previous transaction records.

  • Other purchase-related activities.

2.5 Communications with Us

When you contact our customer support team, we may collect information contained in your communications.

This may include:

  • Customer service inquiries.

  • Product-related questions.

  • Order-related requests.

  • Shipping concerns.

  • Return and refund inquiries.

  • Feedback and suggestions.

  • Supporting information you voluntarily provide.

2.6 Device Information

When you access our website, certain technical information may be collected automatically, including:

  • Device type and information.

  • Browser type and version.

  • Network connection information.

  • IP address.

  • Unique device identifiers.

  • Other technical information associated with your access to our Services.

2.7 Website Usage Information

We may collect information about how you interact with our website, including:

  • Pages and products viewed.

  • Browsing activities.

  • Shopping cart interactions.

  • Website navigation patterns.

  • Time and frequency of visits.

  • How and when you use our website features.

  • Other interactions with our Services.

3. Sources of Personal Information

We may obtain personal information from several sources depending on your relationship with our store.

3.1 Information Provided Directly by You

We collect personal information when you:

  • Create or access an account.

  • Visit or use our website.

  • Place an order.

  • Enter information during checkout.

  • Contact our customer support team.

  • Submit feedback or other communications.

  • Voluntarily provide information through our Services.

3.2 Information Collected Automatically

Certain information may be collected automatically when you visit or interact with our website.

This may include information obtained through your device, browser, network connection, cookies, and similar technologies.

These technologies may help us support website functionality, understand browsing activities, and improve your shopping experience.

3.3 Information from Service Providers

We may receive personal information from service providers that assist us in operating our store.

These providers may collect or process information on our behalf when providing services such as:

  • Website hosting and technical support.

  • Payment processing.

  • Data analytics.

  • Customer support.

  • Cloud storage.

  • Order fulfillment.

  • Shipping and delivery.

  • Other business-related services.

3.4 Information from Partners and Other Third Parties

In certain circumstances, we may obtain relevant personal information from business partners or other third parties where permitted by applicable law.

Such information may help us support transactions, improve our Services, and manage our business operations.

4. How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may process personal information for the following purposes.

4.1 Providing, Personalizing, and Improving Our Services

We use personal information to operate, maintain, and improve our online store and shopping experience.

This may include:

  • Processing payments and purchases.

  • Managing and fulfilling orders.

  • Arranging product shipping and delivery.

  • Processing returns and exchanges.

  • Handling refund requests.

  • Creating and maintaining customer accounts.

  • Remembering your preferences and shopping interests.

  • Sending account-related notifications.

  • Facilitating product reviews.

  • Providing customer support.

  • Recommending products related to your interests or previous purchases.

  • Improving website functionality and customer experience.

We may also use relevant information to better understand customer preferences and improve the Services we provide.

4.2 Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional activities.

These activities may include:

  • Sending promotional emails.

  • Sending marketing communications through supported channels.

  • Sharing product announcements and special offers.

  • Displaying online advertisements.

  • Providing product recommendations.

  • Showing advertisements based on products you previously viewed, purchased, or added to your shopping cart.

  • Supporting personalized advertising on our website and other online platforms.

Depending on your location and applicable privacy requirements, you may have the right to opt out of certain targeted advertising or information-sharing activities.

You may also unsubscribe from promotional emails at any time using the unsubscribe option included in our marketing communications.

4.3 Security and Fraud Prevention

We may process personal information to protect our website, customers, transactions, and business operations.

This may include:

  • Verifying customer accounts.

  • Supporting secure payment transactions.

  • Detecting suspicious or potentially fraudulent activities.

  • Investigating unauthorized transactions.

  • Preventing illegal, unsafe, or malicious activities.

  • Maintaining website security.

  • Protecting the integrity of our Services.

  • Safeguarding our customers and business interests.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

We strongly recommend that you do not share your username, password, or other account access information with unauthorized individuals.

4.4 Communicating with You

We use personal information to communicate with customers and provide appropriate assistance.

This may include:

  • Responding to product inquiries.

  • Providing order confirmations and updates.

  • Answering payment-related questions.

  • Assisting with shipping and tracking concerns.

  • Handling return and refund requests.

  • Responding to customer feedback.

  • Maintaining our customer service relationships.

We may also send important non-promotional communications relating to your account, purchases, or use of our Services.

4.5 Legal and Regulatory Purposes

We may use personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal requests.

  • Cooperate with law enforcement or government agencies.

  • Respond to subpoenas, warrants, or similar legal processes.

  • Participate in civil discovery or legal proceedings.

  • Investigate potential or actual violations of our policies.

  • Enforce applicable agreements.

  • Protect our legal rights and interests.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable legal requirements.

Circumstances in which personal information may be shared include the following.

5.1 Shopify and Service Providers

We may share relevant personal information with Shopify, vendors, and other third parties that perform services on our behalf.

These parties may assist us with:

  • Information technology management.

  • Website hosting and maintenance.

  • Payment processing.

  • Data analytics.

  • Customer support.

  • Cloud storage.

  • Order fulfillment.

  • Shipping and delivery.

  • Other operational services.

These service providers may process personal information as necessary to perform their respective services.

5.2 Business and Marketing Partners

We may share certain personal information with business and marketing partners to support advertising and promotional activities.

For example, Shopify may help us support personalized advertising through third-party services based on your online activities with different merchants and websites.

Our business and marketing partners may process information in accordance with their own privacy policies and applicable legal requirements.

Depending on your location, you may have the right to request that we stop sharing certain personal information for targeted advertising or other activities defined under applicable privacy laws.

You can exercise the applicable opt-out rights through the following page:

https://qezumi.com/pages/data-sharing-opt-out

5.3 Third Parties Authorized by You

We may disclose personal information when you direct us to do so, request such disclosure, or provide the necessary consent.

Examples may include:

  • Sharing delivery details with shipping providers.

  • Using social media widgets.

  • Connecting accounts through supported login integrations.

  • Other third-party services that you choose to use.

5.4 Affiliates and Related Business Entities

Where applicable, we may share relevant personal information with affiliated companies or entities within our corporate group for legitimate business and operational purposes.

Any such sharing will be subject to applicable privacy requirements.

5.5 Business Transactions and Legal Obligations

We may disclose personal information in connection with certain business or legal circumstances, including:

  • A merger or acquisition.

  • Corporate restructuring or bankruptcy proceedings.

  • Compliance with legal obligations.

  • Responses to subpoenas, search warrants, or other valid legal requests.

  • Enforcement of applicable agreements and policies.

  • Protection of our Services, customers, business, and legal rights.

6. Our Relationship with Shopify

Our online store is hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide, maintain, and improve its e-commerce platform.

Information you submit through our website may be transmitted to and shared with Shopify and relevant third-party service providers.

These parties may be located in countries other than your country of residence.

In addition, certain Shopify enhanced features may support our business operations and help improve the shopping experience.

These features may involve information obtained from your interactions with our store, other merchants, and Shopify.

When Shopify processes personal information for these enhanced platform features, Shopify may be responsible for the relevant processing activities, including responding to requests concerning your privacy rights relating to such processing.

For additional information about how Shopify handles personal information, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also visit Shopify's Privacy Portal to learn about available privacy rights and submit applicable requests:

Shopify Privacy Portal:

https://privacy.shopify.com/en

7. Third-Party Websites and External Links

Our website may contain links to websites, applications, or online platforms operated by independent third parties.

If you choose to access an external website through a link on our store, we encourage you to review its privacy policies, security practices, and terms of use.

We do not control independent third-party websites and are not responsible for their privacy or security practices, including the accuracy, completeness, or reliability of information available on those platforms.

Information you share through public or semi-public platforms, including social networking services, may be visible to other users or third parties depending on the relevant platform's settings and policies.

The presence of an external link on our website does not necessarily represent an endorsement of the linked website, its content, or its operators.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their applicable jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us using the information provided in this Privacy Policy to request that the information be reviewed and deleted where required by applicable law.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

9. Information Security and Retention

9.1 Information Security

We recognize the importance of protecting personal information and take reasonable measures to safeguard information processed through our Services.

However, no method of electronic transmission or information storage can be guaranteed to be completely secure.

We cannot guarantee absolute or perfect security.

Information transmitted over the internet may not be fully secure while in transit.

For this reason, we recommend that you avoid using unsecured communication channels when sending sensitive or confidential information.

9.2 Information Retention

The period for which we retain personal information depends on several factors, including:

  • Whether we need the information to maintain your account.

  • Whether the information is necessary to provide our Services.

  • Whether the information is required to manage purchases and transactions.

  • Whether we must retain the information to comply with legal obligations.

  • Whether the information is needed to resolve disputes.

  • Whether the information is necessary to enforce applicable agreements or policies.

We retain personal information according to the purposes for which it was collected and applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on your country, state, or region of residence, you may have certain rights concerning your personal information.

These rights are subject to applicable legal requirements, conditions, and exceptions.

Your available rights may include the following.

10.1 Right to Access or Know

You may have the right to request access to personal information we maintain about you.

You may also have the right to obtain information about certain categories of personal information collected or processed by us.

10.2 Right to Request Deletion

You may have the right to request that we delete personal information maintained about you.

Certain information may need to be retained where permitted or required by applicable law.

10.3 Right to Correction

You may have the right to request that inaccurate personal information be corrected or updated.

10.4 Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we maintain about you.

You may also have the right to request that such information be transferred to another organization, subject to applicable legal conditions and exceptions.

10.5 Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain activities involving the sale or sharing of personal information, or the processing of personal information for targeted advertising as defined by applicable privacy laws.

You can exercise applicable opt-out rights through our designated page:

https://qezumi.com/pages/data-sharing-opt-out

Global Privacy Control

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will automatically treat that signal as a request to opt out of applicable information-sharing activities for the device and browser you use to access our website, where required by applicable law.

If we are able to associate the device transmitting the signal with a Shopify account, we may also apply the opt-out request to that account.

For additional information about Global Privacy Control, please visit:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be transmitted by your browser or device.

10.6 Managing Marketing Preferences

We may send promotional communications by email or other supported channels where permitted by applicable law.

You may stop receiving promotional emails at any time by selecting the unsubscribe option included in our marketing communications.

Please note that opting out of promotional communications does not prevent us from sending necessary non-promotional messages.

These may include:

  • Order confirmations.

  • Shipping notifications.

  • Payment-related information.

  • Account-related communications.

  • Refund updates.

  • Customer support responses.

  • Other important transaction-related notices.

11. Exercising Your Privacy Rights

You may submit applicable privacy requests through the relevant functions available on our website or by contacting us directly using the information provided in this Privacy Policy.

You may also review Shopify's Privacy Portal for information about privacy rights concerning personal information processed by Shopify:

https://privacy.shopify.com/en

11.1 Identity Verification

To protect your personal information and prevent unauthorized access, we may need to verify your identity before processing certain privacy requests.

Verification may involve requesting information reasonably necessary to confirm your identity and relationship with the relevant personal information.

11.2 Authorized Representatives

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

Before accepting a request from an authorized representative, we may require:

  • Evidence of the representative's authorization.

  • Information necessary to verify the representative.

  • Additional confirmation of your identity.

11.3 Response to Privacy Requests

We will review and respond to valid privacy requests within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising their available privacy rights.

12. Privacy Complaints and Appeals

If you have questions or complaints about how we collect, use, process, or disclose personal information, please contact us using the contact information provided below.

We will review your concerns and take appropriate steps to address the matter in accordance with applicable requirements.

Depending on your location, you may also have the right to:

  • Appeal a decision concerning your privacy request.

  • Contact us to request a further review.

  • Submit a complaint to the relevant data protection or privacy regulatory authority.

Nothing in this section limits any rights you may have under applicable privacy laws.

13. International Data Transfers

Because our online store uses Shopify and other service providers, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

These transfers may be necessary to operate our website, process transactions, arrange shipping, provide customer support, and maintain our Services.

Different countries may have different privacy and data protection requirements.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized legal transfer mechanisms where required.

These mechanisms may include:

  • Standard Contractual Clauses approved by the European Commission.

  • Equivalent contractual safeguards issued or recognized by the relevant UK authority.

  • Other legally recognized international transfer mechanisms.

  • Transfers to countries recognized as providing an adequate level of personal data protection, where applicable.

We will handle international transfers in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our information handling practices, business operations, website features, service providers, or applicable legal and regulatory requirements.

Any updated version will be published on this page together with a revised Last Updated date.

Where required by applicable law, we may provide additional notice regarding significant changes.

We encourage customers and website visitors to review this Privacy Policy periodically to remain informed about how their personal information is handled.

15. Contact Information

If you have questions about this Privacy Policy, our information handling practices, or wish to exercise an available privacy right, please contact us through the official channels below.

Brand Name: qezumi

Legal Company Name: Xuzhou Guoshi Network Technology Co., Ltd.

Customer Service Email: service@qezumi.com

Business Phone: +86 516-83537268

Business Address:

A110–A112, 3rd Floor, Three Office Rooms, North Side of National Highway 311, West of Tianxiang Bridge, Dapeng Town, Tongshan District, Xuzhou City, Jiangsu Province, China.

For privacy-related inquiries, please include a clear description of your request so that our team can review and respond appropriately.

We appreciate your trust in qezumi and are committed to handling personal information responsibly and transparently.

Thank you for visiting qezumi.