Terms of Service

Last Updated: November 11, 2026

1. Introduction

Welcome to qezumi!

These Terms of Service establish the conditions governing your access to and use of our website, online store, and related services.

Our online store is operated by Xuzhou Guoshi Network Technology Co., Ltd. under the brand name qezumi.

Throughout these Terms, "qezumi," "we," "us," and "our" refer to our brand and the company operating this online store. "You" and "your" refer to any individual who visits, accesses, or uses our website and Services.

By visiting our website, browsing products, creating an account, or making a purchase, you agree to comply with these Terms and the applicable policies published on our website.

Our Services are provided through Shopify's e-commerce platform, which enables us to offer products and facilitate online shopping transactions.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

If you do not agree with these Terms, please discontinue using our website and Services.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable law.

2. Eligibility and General Conditions

By using our website, you confirm that you are legally permitted to access and use our Services under the laws applicable to you.

You agree that:

  • The information you provide is accurate and complete to the best of your knowledge.

  • You will use our website only for lawful purposes.

  • You will not engage in activities that violate applicable laws or regulations.

  • You will not infringe upon the rights of other individuals or organizations.

  • You will comply with the policies and conditions published on our website.

If you are below the age required to enter into a binding agreement independently in your jurisdiction, you must use our Services with the involvement and authorization of a parent or legal guardian, where permitted by applicable law.

We reserve the right to restrict access to our Services when reasonably necessary to protect our customers, website, or business operations, subject to applicable legal requirements.

3. Website Access and Service Availability

We aim to maintain a convenient and accessible online shopping environment.

However, we cannot guarantee that our website or every feature will always be available without interruption.

Certain services may occasionally be affected by:

  • Scheduled maintenance.

  • Technical updates.

  • System upgrades.

  • Network interruptions.

  • Hosting or infrastructure issues.

  • Security-related measures.

  • Circumstances beyond our reasonable control.

We may modify, update, suspend, or discontinue certain website features when necessary for technical, operational, or business reasons.

Where reasonably practicable, we will take appropriate measures to minimize service disruptions.

Nothing in this section limits obligations or responsibilities that cannot legally be excluded.

4. User Accounts and Account Security

Certain features of our website may allow customers to create or access personal accounts.

If you register an account, you are responsible for maintaining the confidentiality of your login credentials and protecting your account against unauthorized access.

You agree to:

  • Provide accurate account information.

  • Keep your account details reasonably up to date.

  • Protect your username and password.

  • Avoid sharing account credentials with unauthorized individuals.

  • Notify us promptly if you suspect unauthorized access.

  • Use your account only for legitimate purposes.

We may restrict or suspend account access if we reasonably believe that an account has been compromised, used fraudulently, or involved in activities that violate these Terms.

Any account-related action will be handled in accordance with applicable legal requirements.

5. Products and Website Information

We make reasonable efforts to present product descriptions, photographs, specifications, and other relevant information accurately.

Product listings may include:

  • Product names and descriptions.

  • Photographs and illustrations.

  • Features and specifications.

  • Available sizes, colors, or variations.

  • Product prices.

  • Other relevant purchasing information.

Customers should carefully review the available product details before completing a purchase.

Please note that:

  • Product colors may appear differently depending on screen settings and display characteristics.

  • Product photographs are provided for illustrative purposes and may not reproduce every detail exactly.

  • Product specifications and descriptions may be updated when necessary.

  • Product availability may change.

  • Occasional typographical errors or omissions may occur.

If a material error is identified in a product listing, we will review the circumstances and take appropriate action in accordance with applicable law.

We do not guarantee that every product description, image, or other website detail will remain entirely free from errors or discrepancies.

6. Product Availability

Products displayed on our website are subject to availability.

Although we make reasonable efforts to maintain accurate product information, we cannot guarantee that every listed item will remain available at all times.

Availability may be affected by:

  • Inventory conditions.

  • Supplier arrangements.

  • Product updates.

  • Discontinued items.

  • Unexpected operational circumstances.

If an item becomes unavailable after an order has been submitted and we cannot fulfill the purchase, we will contact the affected customer.

Depending on the circumstances, we may discuss an alternative arrangement, cancellation, or an applicable refund.

7. Pricing and Promotional Information

Product prices and promotional offers are displayed on the relevant product pages and during checkout.

Prices may be adjusted periodically to reflect changes in product availability, promotions, or business arrangements.

The final order amount may include:

  • Product prices.

  • Applicable discounts.

  • Shipping charges.

  • Taxes or other applicable charges.

We make reasonable efforts to ensure that pricing information is accurate.

If an obvious pricing or listing error occurs, we reserve the right to review the affected transaction and communicate with the customer before proceeding.

Changes to published prices will not automatically alter the amount of an existing confirmed order.

Customers should review the final checkout summary before submitting payment.

8. Orders and Transactions

When you submit an order through our website, you are expressing your intention to purchase the selected products under the applicable purchasing conditions.

Order submissions may be subject to:

  • Payment authorization.

  • Transaction verification.

  • Product availability.

  • Review of order information.

  • Security and fraud prevention checks.

  • Other applicable processing requirements.

An order confirmation indicates that we have received your order information but does not necessarily mean that all verification and fulfillment procedures have been completed.

If an order cannot be accepted or fulfilled, we will communicate the relevant circumstances and arrange an appropriate resolution.

For detailed information about purchasing procedures, payment arrangements, order changes, and cancellation requests, please review our Terms of Purchase.

9. Payments and Billing

Payments must be completed through the payment methods made available during checkout.

By submitting a payment, you confirm that:

  • You are authorized to use the selected payment method.

  • Your payment information is accurate.

  • You authorize the applicable payment provider to process the transaction.

  • You agree to pay the total amount displayed during checkout.

Payment transactions may be subject to verification and security procedures established by the relevant payment service provider.

If a payment is declined, incomplete, or cannot be verified, the order may not proceed through our standard fulfillment procedures.

For payment-related questions, customers may contact our support team using the official contact information provided on our website.

For your security, please do not share passwords or complete payment card information through email or other unsecured communication channels.

10. Shipping and Delivery

We provide shipping options for eligible purchases according to the order amount and delivery destinations supported by our store.

Our current shipping arrangements are as follows.

10.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

10.2 Standard Shipping

Orders totaling between $0.00 and $38.99 are subject to Standard Shipping.

  • Shipping Fee: $3.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

10.3 Delivery Estimates

Both shipping methods currently have an estimated delivery period of 10–15 business days.

This timeframe is an estimate and does not represent a guaranteed arrival date.

Actual delivery schedules may be affected by transportation arrangements, carrier operations, destination conditions, public holidays, customs procedures where applicable, and unexpected logistics disruptions.

Any applicable order preparation time is separate from the shipping transit period.

For additional information, please refer to our Shipping Policy.

11. Returns, Refunds, and After-Sales Support

We aim to provide clear after-sales procedures for customers who need assistance with a purchase.

Our standard return and refund arrangements include:

  • Eligible purchases may be returned within 30 calendar days after delivery.

  • Personal preference returns are subject to applicable return conditions, with customers responsible for return shipping costs.

  • When a return is required because of a qualifying damaged or defective product, qezumi covers the applicable return shipping costs.

  • When a return is required because of an error on our part, qezumi covers the applicable return shipping costs.

  • Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

  • Refunds are generally issued to the original payment method.

  • All returns require prior authorization from our customer support team.

The designated return address will be provided after a return request has been reviewed and approved.

Please do not send returned products to our business address unless our support team has specifically confirmed that it is the correct return destination.

For complete information about return eligibility, shipping responsibilities, and refund procedures, please review our Return & Refund Policy.

Nothing in this section is intended to restrict mandatory consumer rights under applicable law.

12. User Conduct and Prohibited Activities

When accessing or using our website, you agree not to engage in activities that may interfere with the proper operation, security, or integrity of our Services.

You must not:

  • Use our website for unlawful, fraudulent, or deceptive purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our website, accounts, or systems.

  • Interfere with website functionality or security measures.

  • Introduce viruses, malicious software, or harmful code.

  • Collect or misuse personal information belonging to other users.

  • Infringe upon intellectual property rights.

  • Use automated systems to improperly access or disrupt our website.

  • Manipulate payment systems or purchasing procedures.

  • Impersonate another individual or organization.

  • Engage in activities that may damage our business or negatively affect other customers.

We reserve the right to investigate suspected violations and take reasonable action where necessary.

Such action may include restricting website access, suspending relevant accounts, or canceling affected transactions where legally permitted.

13. Intellectual Property Rights

The content and materials displayed on our website are protected by applicable intellectual property laws.

Unless otherwise indicated, website materials may include:

  • Text and written content.

  • Product descriptions.

  • Photographs and graphics.

  • Website designs and layouts.

  • Logos and brand elements.

  • Illustrations and visual materials.

  • Other original website content.

These materials belong to qezumi, its operating company, or the relevant rights holders, as applicable.

You may access and use website content for personal and lawful shopping purposes.

However, without prior written permission from the relevant rights holder, you must not:

  • Reproduce substantial portions of website content.

  • Copy or distribute materials for unauthorized commercial purposes.

  • Modify or create unauthorized derivative works.

  • Use our trademarks or brand elements in a misleading manner.

  • Republish product photographs or written content without authorization.

  • Exploit website materials in a way that infringes intellectual property rights.

All rights not expressly granted are reserved by the applicable rights holders.

Nothing in these Terms transfers ownership of intellectual property to website visitors or customers.

14. Customer Feedback and Submissions

We appreciate feedback, suggestions, product reviews, and other comments submitted by our customers.

If you voluntarily submit content through our website or communicate feedback to us, you are responsible for ensuring that the information is lawful and does not violate the rights of others.

Submitted content must not:

  • Contain false or misleading statements.

  • Include unlawful, threatening, or abusive material.

  • Violate another individual's privacy.

  • Infringe intellectual property rights.

  • Contain malicious software or harmful links.

  • Impersonate another individual or business.

  • Be used for fraudulent or deceptive activities.

By voluntarily submitting reviews, comments, or other content intended for publication or use in connection with our Services, you grant us a non-exclusive, royalty-free right to use, reproduce, display, and distribute that content for legitimate store-related purposes, subject to applicable law and any rights that cannot legally be waived.

We reserve the right to review or remove submitted content that violates these Terms or applicable requirements.

We are not obligated to publish every review or submission.

15. Third-Party Services and External Links

Our website may include links to third-party websites, applications, payment providers, shipping services, or other external platforms.

These services may be operated independently from qezumi and may have their own terms, privacy policies, and operating procedures.

When you access or use a third-party service, you may be required to comply with the conditions established by that provider.

We do not control independent third-party websites and cannot guarantee the accuracy, availability, security, or completeness of their content.

The presence of an external link does not necessarily constitute an endorsement of the third party or its products and services.

We encourage customers to review the relevant third-party terms and privacy notices before using external services or providing personal information.

16. Privacy and Personal Information

We recognize the importance of protecting customer information.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

Information may be collected or processed to support:

  • Website functionality.

  • Order management.

  • Payment processing.

  • Shipping and delivery.

  • Customer service.

  • Returns and refunds.

  • Security and fraud prevention.

  • Website improvements.

  • Other legitimate business operations.

Our online store uses Shopify's e-commerce platform and related technology to support our Services.

Personal information may be processed by Shopify and relevant service providers when necessary to provide these functions.

For further details about the types of information collected, how information is used, and the privacy rights available to customers, please review our Privacy Policy.

17. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

  • Product descriptions.

  • Product prices.

  • Promotional information.

  • Product availability.

  • Shipping charges.

  • Delivery estimates.

  • Other website content.

We reserve the right to review and correct inaccurate information when identified.

If a material error affects an existing order, we will assess the circumstances and communicate with the affected customer regarding an appropriate resolution.

Any correction or adjustment will be handled in accordance with applicable laws and existing contractual obligations.

18. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide useful and accurate information.

However, to the extent permitted by applicable law, our website and general informational content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • Website access will always be uninterrupted.

  • Every website feature will be continuously available.

  • The website will be completely free from technical errors.

  • All information will remain unchanged or entirely error-free.

  • Independent third-party services will always be available.

This section does not exclude statutory warranties, product guarantees, consumer protections, or other obligations that cannot legally be excluded or restricted.

19. Limitation of Liability

To the maximum extent permitted by applicable law, qezumi and Xuzhou Guoshi Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services where such liability may legally be limited.

This may include losses resulting from:

  • Temporary website interruptions.

  • Technical or network disruptions.

  • Unauthorized access beyond our reasonable control.

  • Third-party service interruptions.

  • Circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.

In particular, these Terms do not affect mandatory consumer rights, statutory product guarantees, or remedies available under applicable law.

Where liability may legally be limited, any limitation will apply only to the extent permitted by the relevant legal requirements.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses directly arising from your unlawful use of our website, intentional misuse of our Services, or violation of these Terms or the rights of another party.

This provision does not apply to the extent that a claim results from our own breach of applicable law or circumstances for which liability cannot legally be excluded.

Nothing in this section is intended to impose obligations that would unlawfully restrict mandatory consumer protections.

21. Suspension and Termination

We may restrict, suspend, or terminate access to certain website features or Services when reasonably necessary.

Such action may be considered when:

  • These Terms have been materially violated.

  • Fraudulent or unauthorized activities are suspected.

  • Website security is threatened.

  • Applicable legal requirements require action.

  • Continued access may create risks to customers or business operations.

Where appropriate and legally permissible, we may provide notice or an explanation regarding the relevant action.

Suspension or termination of website access does not eliminate rights or obligations relating to purchases already completed.

Customers retain all applicable statutory rights concerning transactions, returns, refunds, and other legal remedies.

22. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our website, products, Services, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review these Terms periodically.

Where changes materially affect existing customer rights or obligations, we will handle those changes in accordance with applicable legal requirements.

Your continued use of our website after updated Terms become effective may constitute acceptance of the revised conditions to the extent permitted by applicable law.

23. Governing Law and Dispute Resolution

These Terms of Service and your use of our website are subject to applicable laws and regulations.

If a disagreement arises concerning our website, Services, or a purchase made through our store, we encourage customers to contact our customer support team first so that we can attempt to resolve the matter through reasonable communication.

Nothing in these Terms prevents customers from exercising their rights or pursuing remedies available under applicable consumer protection laws.

Any governing law, jurisdiction, or dispute resolution provision will apply only to the extent permitted by the mandatory laws applicable to the relevant transaction and customer.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary to comply with the relevant legal requirements.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

The invalidity of one provision will not automatically affect the validity of the remaining Terms.

25. Entire Agreement

These Terms of Service, together with the policies and documents expressly referenced herein, describe the general conditions governing your access to and use of our website and Services.

They should be read together with:

  • Privacy Policy.

  • Shipping Policy.

  • Return & Refund Policy.

  • Terms of Purchase.

If a specific policy contains additional conditions relating to a particular subject, that policy will apply to the relevant subject to the extent of any inconsistency, subject always to applicable law.

Nothing in this section is intended to override mandatory consumer rights or legal protections.

26. Contact Information

If you have questions about these Terms of Service, website access, products, orders, or other matters relating to our Services, please contact us through the official channels below.

Brand Name: qezumi

Legal Company Name: Xuzhou Guoshi Network Technology Co., Ltd.

Customer Service Email: service@qezumi.com

Business Phone: +86 516-83537268

Business Address:

A110–A112, 3rd Floor, Three Office Rooms, North Side of National Highway 311, West of Tianxiang Bridge, Dapeng Town, Tongshan District, Xuzhou City, Jiangsu Province, China.

For purchase-related inquiries, please include your order number and the email address used during checkout.

Thank you for choosing qezumi. We appreciate your trust and look forward to providing a convenient shopping experience, clear communication, and helpful customer support.