Contact Us

Get in Touch with qezumi

Thank you for visiting qezumi!

We believe that good customer service begins with clear communication and helpful support. Whether you have a question before making a purchase or need assistance with an existing order, we are happy to hear from you.

Our customer support team is available to assist with product information, order inquiries, payment questions, shipping updates, returns, refunds, and other store-related matters.

Please use the contact information below to get in touch with us. We appreciate your feedback and will make reasonable efforts to provide helpful assistance.

Customer Support

If you have questions about our products, need help with an order, or would like to discuss an after-sales matter, you can contact us through the following official channels:

Email: service@qezumi.com

Phone: +86 516-83537268

For inquiries involving an existing purchase, we recommend contacting us by email and including your order information so that our team can identify and review your request.

How We Can Help

We are happy to assist with a variety of customer inquiries.

1. Product Questions

If you would like to learn more about a product before purchasing, please feel free to contact us.

You can ask about product descriptions, specifications, features, available options, or other relevant details.

We will do our best to provide the information you need to make an informed decision.

2. Order Assistance

If you have questions about an order you have already placed, our team can help review the available order information.

This includes inquiries about order confirmation, payment status, order details, and other purchase-related concerns.

Please provide your order number and the email address used during checkout when contacting us.

3. Shipping and Delivery Inquiries

If you need assistance with shipping arrangements, tracking information, delivery progress, or an unexpected delivery delay, please get in touch with us.

For orders that have already been dispatched, including your tracking number, if available, will help us review your inquiry.

4. Returns and Refunds

If you wish to return a product, report a damaged or defective item, or request a refund, please contact our customer support team before sending anything back.

All returns require prior authorization.

After reviewing and approving your request, we will provide the applicable return instructions and designated return shipping address.

For additional information about eligibility, procedures, and refund arrangements, please refer to our Return & Refund Policy.

5. Feedback and General Inquiries

We welcome your comments, suggestions, and feedback about your experience with qezumi.

Whether you have a general question or would like to share an idea that could help us improve our services, we appreciate hearing from you.

Your feedback helps us better understand customer expectations and improve our online shopping experience.

Our Business Information

For transparency and general correspondence, our official business details are listed below.

Brand Name: qezumi

Company Name: Xuzhou Guoshi Network Technology Co., Ltd.

Customer Service Email: service@qezumi.com

Business Phone: +86 516-83537268

Business Address:

A110–A112, 3rd Floor, Three Office Rooms, North Side of National Highway 311, West of Tianxiang Bridge, Dapeng Town, Tongshan District, Xuzhou City, Jiangsu Province, China.

Please note that the business address above is provided for company identification and general correspondence. It is not necessarily the designated return shipping address.

For product returns, please contact our customer support team and obtain authorization before arranging shipment. The correct return destination will be provided after your request has been reviewed and approved.

Tips for Contacting Our Team

To help us understand your inquiry and provide more efficient assistance, please include the following information when contacting us about an existing purchase:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product name, if relevant.

  • A brief explanation of your question or concern.

  • Photographs or other supporting information, where applicable.

Providing these details will help us locate the relevant order and better understand your situation.

For your security, please do not include passwords or complete payment card details in your communications.

Our Commitment

At qezumi, we value every customer interaction.

We aim to make communication straightforward, provide useful information, and handle customer concerns with care and responsibility.

Thank you for choosing qezumi and giving us the opportunity to serve you.

We appreciate your trust and look forward to making your shopping experience convenient and enjoyable.