Shipping Policy

Last Updated: November 11, 2026

1. Introduction

At qezumi, we understand that a smooth delivery experience is an important part of online shopping. We aim to make our shipping arrangements clear and convenient so that customers can better understand the available delivery options before placing an order.

This Shipping Policy describes our shipping methods, applicable charges, estimated delivery timeframes, shipment tracking, and procedures for handling delivery-related concerns.

Our online store is operated by Xuzhou Guoshi Network Technology Co., Ltd. under the brand name qezumi.

By placing an order through our website, you acknowledge the shipping conditions described in this policy, together with the applicable information presented during checkout.

2. Available Shipping Methods

qezumi currently offers two shipping options for eligible orders: Free Shipping and Standard Shipping.

Both options are available for all products, subject to the delivery destinations supported by our store.

The applicable shipping method is determined according to the order amount and the available delivery arrangements.

2.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are as follows:

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

Customers who meet the applicable order threshold will not be charged the Standard Shipping fee.

2.2 Standard Shipping

For eligible orders below the free shipping threshold, Standard Shipping is available at the following rate:

  • Shipping Fee: $3.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

The applicable shipping charge will be included in the order total displayed during checkout.

2.3 Shipping Rate Summary

Our current shipping arrangements are summarized below:

Shipping Method Order Amount Shipping Fee Estimated Delivery
Free Shipping $39.00 and above Free 10–15 business days
Standard Shipping $0.00–$38.99 $3.99 10–15 business days

Please review your shopping cart and checkout summary to confirm the applicable shipping method and charges before submitting payment.

3. Order Processing and Preparation

After an order has been successfully submitted and payment has been confirmed, it may enter our order review and preparation procedures.

These procedures may include:

  • Reviewing the submitted order information.

  • Confirming product availability.

  • Verifying relevant payment details.

  • Preparing the purchased products.

  • Arranging shipment through the applicable delivery service.

Order preparation and transportation are separate stages.

The delivery timeframe displayed for our shipping options is an estimate of 10–15 business days. Any applicable preparation time should be considered separately from the transportation period.

The time required to prepare an order may vary depending on product availability, order details, and operational circumstances.

If additional information is needed before an order can proceed, our customer support team may contact you using the information provided during checkout.

4. Estimated Delivery Time

Both Free Shipping and Standard Shipping currently have an estimated delivery period of 10–15 business days.

Please note that this is an estimated timeframe and not a guaranteed delivery date.

Actual delivery schedules may be influenced by various factors, including:

  • The destination of the shipment.

  • Carrier transportation arrangements.

  • Logistics and distribution conditions.

  • Weekends and public holidays.

  • Severe weather conditions.

  • Customs inspections or procedures, where applicable.

  • Unexpected transportation interruptions.

  • Other circumstances beyond our reasonable control.

Business days generally exclude weekends and applicable public holidays.

Although we make reasonable efforts to arrange shipments efficiently, certain circumstances may affect the expected delivery schedule.

5. Shipping Address Requirements

Customers are responsible for providing complete and accurate delivery information when submitting an order.

Before completing checkout, please carefully verify the following information:

  • Recipient's full name.

  • Street address.

  • Building, apartment, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact information.

Incomplete or inaccurate address details may result in delivery delays, unsuccessful delivery attempts, or other shipping complications.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible.

We will review whether the requested correction can be accommodated according to the current order status.

Please understand that address modifications cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

6. Shipment Tracking

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to follow their packages during transportation.

Please allow some time for the carrier to register and update tracking details after receiving the shipment.

Tracking information may not display movement immediately after dispatch. Temporary gaps in tracking updates do not necessarily mean that a package has stopped moving.

If you experience difficulties accessing your tracking information or have questions about shipment progress, please contact our customer support team.

When contacting us, please include your order number and tracking number, if available.

7. Delayed Shipments

We aim to arrange delivery within the estimated timeframe. However, occasional delays may occur because of circumstances affecting transportation or delivery operations.

Possible reasons include:

  • Shipping carrier processing delays.

  • Transportation interruptions.

  • Severe weather conditions.

  • Public holidays.

  • Customs procedures, where applicable.

  • Unexpected logistics disruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your package has not arrived within the estimated delivery period, please contact our customer support team.

To help us review the situation, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief explanation of your delivery concern.

Our team will review the available shipment information and assist with the appropriate next steps.

8. Missing or Undelivered Packages

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking the following:

  1. Your usual delivery location.

  2. Your mailbox or designated package area.

  3. Whether a household member or authorized recipient accepted the package.

  4. Building reception or another designated delivery location, where applicable.

  5. The latest delivery information provided by the shipping carrier.

If you are still unable to locate your shipment, please contact our customer support team.

We will review the available information and help determine the appropriate next steps.

If a shipment is confirmed to be lost or otherwise undelivered, we will assess the circumstances and handle the matter in accordance with applicable legal requirements.

9. Shipping Availability and Restrictions

Shipping availability depends on the delivery destinations supported by our online store and the transportation services available for the relevant location.

Although our two shipping options apply to all products, not every destination is necessarily eligible for every delivery arrangement.

The shipping methods and charges displayed during checkout reflect the options currently available for the delivery address entered.

If a particular destination cannot be served through our available shipping arrangements, the relevant shipping option may not appear during checkout.

Customers should confirm the delivery address and available shipping options before completing a purchase.

10. Shipping Charges and Order Confirmation

Shipping charges are calculated according to the order amount and the applicable delivery method.

Our current shipping fee structure is:

  • Orders totaling $39.00 or more: Free Shipping.

  • Orders from $0.00 to $38.99: Standard Shipping at $3.99.

The applicable shipping charge will be displayed in the shopping cart or during checkout.

Please carefully review the final order summary, including product prices and delivery charges, before submitting payment.

Once an order has been confirmed, the shipping arrangement will generally follow the method and charges displayed during checkout, subject to the correction of obvious errors and applicable legal requirements.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will review your request according to the current order processing and shipping status.

Before an order enters processing or dispatch, we will assess whether the requested change or cancellation can be accommodated.

Once an order has entered processing or has been handed over to the shipping carrier, changes or cancellations may no longer be possible through our standard procedures.

If a package has already been dispatched, customers may submit a return request in accordance with our Return & Refund Policy.

Any mandatory cancellation rights under applicable consumer protection laws remain unaffected.

12. Damaged, Defective, or Incorrect Products

We want customers to receive their purchases in the expected condition.

If your package arrives with a damaged, defective, incomplete, or incorrect product, please contact our customer support team.

To help us review the issue, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A brief explanation of the problem.

  • Clear photographs or videos showing the issue, where available.

  • Photographs of the external packaging, if relevant.

Our team will review the submitted information and explain the appropriate next steps.

Depending on the circumstances, an appropriate resolution may include a replacement, authorized return, refund, or another suitable remedy.

When a return is required because of a qualifying product issue or an error on our part, qezumi will cover the applicable return shipping costs.

For further information, please refer to our Return & Refund Policy.

13. Return Shipping and After-Sales Arrangements

Outgoing shipping arrangements and return shipping responsibilities are handled separately.

Our standard after-sales arrangements are as follows:

  • Personal Preference Returns: Customers are responsible for applicable return shipping costs.

  • Damaged or Defective Products: qezumi covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect Products: qezumi covers applicable return shipping costs when a return is required because of an error on our part.

Eligible purchases may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

All returns require prior authorization from our customer support team.

After your request has been reviewed and approved, we will provide the designated return destination and relevant shipping instructions.

Please do not use the business address listed on our Contact Us page as a return destination unless our customer support team has specifically confirmed that it is the correct address.

14. Circumstances Beyond Our Reasonable Control

Certain events may affect shipping schedules and delivery operations despite reasonable efforts to arrange transportation.

Such circumstances may include:

  • Severe weather events.

  • Natural disasters.

  • Public emergencies.

  • Transportation interruptions.

  • Shipping carrier service disruptions.

  • Customs or regulatory procedures.

  • Government restrictions.

  • Other events beyond our reasonable control.

When these circumstances affect a shipment, the estimated delivery period may change.

We will make reasonable efforts to review the available information and provide assistance based on the circumstances and applicable legal requirements.

Nothing in this section is intended to exclude responsibilities that cannot legally be excluded.

15. Updates to This Shipping Policy

We may revise this Shipping Policy periodically to reflect changes in our shipping arrangements, delivery charges, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

We encourage customers to review this page before placing an order so that they remain informed about our current shipping conditions.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

16. Contact Information

If you have questions about shipping methods, delivery charges, tracking information, delayed packages, or other transportation-related matters, please contact our customer support team.

Our official business information is as follows:

Brand Name: qezumi

Legal Company Name: Xuzhou Guoshi Network Technology Co., Ltd.

Customer Service Email: service@qezumi.com

Business Phone: +86 516-83537268

Business Address:

A110–A112, 3rd Floor, Three Office Rooms, North Side of National Highway 311, West of Tianxiang Bridge, Dapeng Town, Tongshan District, Xuzhou City, Jiangsu Province, China.

For existing order inquiries, please include your order number and the email address used during checkout.

Thank you for choosing qezumi. We appreciate your trust and look forward to providing you with a convenient and dependable shopping experience.